Welcome to Vibes4.com!
At Vibes4.com, we strive to ensure that you are completely satisfied with your purchase. If you need to return or exchange an item, we’ve made the process as simple as possible. Please review our policy below:
1. Exchange Policy:
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Eligibility for Exchange:
- You can request an exchange only if you notify us on the same day you receive your order.
- To be eligible for an exchange, the item must be in its original condition, unused, and with all original tags and packaging intact.
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How to Request an Exchange:
- Contact us via email at farooqm0980@gmail.com or on WhatsApp at +923189092019 on the same day you receive your order to initiate the exchange process.
- Provide your order number, the item you wish to exchange, and the reason for the exchange.
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Exchange Process:
- Once your request is received and verified, we will provide you with instructions on how to return the item.
- You will need to send the item back to us via a courier service of your choice at your own expense.
- After we receive the returned item, we will inspect it to ensure it meets our exchange criteria.
- Once the item is verified, we will send you the replacement item at no additional cost.
2. Return Policy:
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Eligibility for Return:
- Unfortunately, we do not offer returns for items unless they are defective or damaged. Please inspect your items upon receipt and contact us immediately if there is any issue.
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How to Report a Defective or Damaged Item:
- Contact us via email at farooqm0980@gmail.com or on WhatsApp at +923189092019 within the same day of receiving the item.
- Provide your order number, a description of the issue, and any relevant photos if applicable.
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Return Process:
- We will review your return request and, if approved, provide instructions for returning the defective or damaged item.
- Upon receiving the returned item, we will offer a replacement or issue a refund based on the situation.
3. Important Notes:
- We reserve the right to refuse an exchange or return if the request is made after the same day of receipt or if the item does not meet our return/exchange criteria.
- Shipping costs for returns and exchanges are the responsibility of the customer, except in cases where the item is defective or damaged.
If you have any questions or need further assistance, please do not hesitate to contact our customer support team via email at farooqm0980@gmail.com or on WhatsApp at +923189092019.
Thank you for shopping with Vibes4.com!